FAQ (Frequently Asked Questions)


1. How do I make a call with AFRIKACARD?

Just follow these simple steps:

1. Dial one of our trigger numbers in the USA, France or United Kingdom and hung up at the first ring. If your CallerID is sent to our system you will receive a call back in 10-20 seconds.


2. Answer the call and dial your PIN followed by the # sign.


3. Dial the destination number you wish to call as follows: 
   00 + country code + phone number followed by the # sign

To make another call press the # key 3 times (###), wait for the prompt and then dial the destination number you wish to call.
To redial the last number called, press * #
To disconnect your call, press * * *


2. How do I register my phone number for PIN-Less Calling?

Benefit from our PIN-Less calling feature! Dial *7 after step 2 and next time you call any of the trigger numbers from the same phone number our system will give you direct access without the need of entering your PIN. Please note that you can still use your calling card from other phones (while your PIN-Less calling feature is active) by following the steps described in the previous answer.

3. How do I cancel PIN-Less Calling feature?

You can cancel your PIN-Less Calling feature by dialing *8 after step #2.

4. How do I use SMS trigger feature?

- Send your 8 digit calling card PIN with an SMS Message to our UK based SMS Trigger number
+44-77-3659-2284.
- You will receive a callback in 20 seconds and you just need to dial your destination.
- If you want our system to auto dial your destination, then after the PIN just add # and the destination   phone number on your SMS trigger. 
- Our system will first call you back and automatically connect you to your destination phone number.

5. Can I use AFRIKACARD from any telephone?

Yes, you can use AFRIKACARD from your home or mobile telephone as long as your phone sends CallerID number to our system.


6. When does AFRIKACARD expire?

AFRIKACARD will expire 60 days after the first use.


7. Are there any connection fees or extra charges?

There are no connection fees or extra charges with AFRIKACARD.


8. Are the rates different when calling fixed or mobile phones?

Yes, some countries charge higher rates for mobile calls, therefore when calling to mobile phones available minutes may be lower compared to calling a land line in the same country. Please click on the View Minutes to see available minutes for each card value.


9. How do I check my remaining balance?

Every time you use AFRIKACARD you will hear your remaining minutes after you dial your destination number. Please note that remaining minutes will vary depending on the origination and destination of your call.


10. How can I start my own business as AFRIKACARD distributor?

Please contact us by submit a form through Become a Distributor link above to find out about the conditions of becoming an AFRIKACARD distributor.


11. How do I contact customer service?

Please contact your local distributor for support or submit your request through Contact Us link above.